Shipping and Customs

ORDER TO SHIPPING

Once you’ve placed an order you will receive an order notification via email, letting you know we have received your order. You will then receive a second email letting you know that your order has been dispatched with a tracking number.

‎

STANDARD SHIPPING TIMES

UK customers - Standard shipping orders will arrive within 2-3 working days following dispatch. Express shipping orders will arrive the next day following dispatch.

European customers - Orders should be with you within 3 – 5 working days after dispatch.

Rest of World customers - Orders should be with you within 5 - 7 working days after dispatch.

Please note over bank holiday periods, deliveries can take 24-48 hours longer.

‎

CHARGES & LOCATIONS

We are pleased to offer free worldwide shipping to our subscribers. This is applicable on all orders over £100.

Please note that if any customs or import charges occur these are to be settled by the customer.

‎

CHANGES OR CANCELLATIONS

Once an order has been dispatched, we are unable to cancel, amend delivery location or redirect your order.

‎

GENERAL REFUND POLICY

You can return your items for a full refund or store credit (minus shipping charges) if you return this to us within 14 days of receiving your order. The return must then be with us within the following 14 days. During holidays, such as Christmas, we will double the above timescale.

• Items must be returned unworn within 14 days.
• Unworn items must have hygiene sticker in place and all swing tags attached
• Unworn items must be returned in original Capri Swimwear bag
• Your refund will take up to 7 days via the same payment method you originally used.

Please remember to keep hold of your proof of postage incase your returns in the rare case of your items being lost in transit so we can look into this.

Returns from the U.K. will be free of charge. Any returns from any other locations will be at the purchasers expense. 

If you fail to comply with these obligations, we have the right to refuse a refund. If for any reason your return did not meet our standards, we would contact you directly via email.

Our return policy does not include sale items. All items purchased from the sale are exchangeable but non-refundable.